Returns & Exchange
RETURNS & EXCHANGE POLICY
This returns & exchange policy does not affect your statutory rights
For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection Bureau, Citizens Advice Bureau or the equivalent in your region
You have the right to cancel your order (except for personalised garments). Your cancellation right begins on the date you place your order and ends 14 days after the date you receive your order
Please follow this link for a cancellation form
We offer a full refund or exchange on items bought from our site. You can return items which have been ordered from us if they are not satisfactory, do not correspond with their description or which it fails to comply with any other subsection set out in the Consumer Rights Act 2015
Items must be returned / exchanged within 14 days of receipt of goods in their original, unworn, unused and unwashed condition with all swing tags still attached and hangers enclosed. After this period we refuse the right to accept a refund or exchange, this does not affect your statutory rights.
If you would like to return an item for a refund or an exchange please email us at quoting your order number. If you are based outside of the UK, you will need to request a commercial invoice for return of the item to our warehouse. All items must be sent recorded delivery or by recorded courier to ensure goods do not get misplaced whilst in transit. All goods must be insured during transit for return as they remain your responsibility until we receive receipt of goods. We will refund or exchange all goods within 14 days after receiving them, excluding delivery charges.
Any items which have been specifically altered or amended to your specification cannot be refunded or exchanged. This is a statement of policy only and may be changed at any time; this does not affect your statutory rights.