TERMS & CONDITIONS
Terms of Website
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please retrain from using our site.
Definition
We/Us Grenfell Retail Limited
You You, the buyer.
GoodsMeans the Goods ordered by you.
Contract The Contract between us and which incorporates these Terms & Conditions.
Order The electronic form completed by you for the purchase of the goods
Shipment When the Goods are collected from us for delivery to You
1. Contract
- All orders for Goods shall be an offer by the You to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by us. We may choose not to accept an order for any reason.
- These Terms and Conditions contain the whole Contract. Other than implied by Law, no other Terms or Conditions and no representations, implied or express, shall have any effect.
- We reserve the right to modify, alter or otherwise update these terms and conditions and the content of our web pages (including details of prices, products, services and offers) at any time
- You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones
- Where more than one item is purchased, We shall be entitled to accept part and refuse part of the Order in our absolute discretion.
ACCESSING OUR SITE
- Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
- The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
- We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this site.
Price and Payment
- All prices of Goods on this Website are stated in various currencies dependant on your current region and are the price for the Goods only. They include any VAT and delivery costs will be added in the Checkout Area.
- We endeavour to ensure that all pricing information on this Website is correct. Occasionally, however, an error may occur and Goods may be mispriced. If the Good’s correct price is lower than the price stated on this Website, subject to our right to refuse an order, We will charge the lower amount and make and send You the Goods. If the Good’s correct price is higher than the price stated on this Website, then we will either refuse the order or contact You and ask You whether you wish to proceed with the order at the correct price or cancel your order. We will not be obliged to supply Products at an incorrect price.
- We may vary the prices of Goods listed on the Website at any time and without any notice but such changes will not apply to Goods in respect of which We have accepted an order.
- Payment for the Goods, for VAT and Delivery must be made in full before Acceptance of the Order.
- Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. These charges have to paid prior or at delivery of your Goods. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined.
- By making payment, you are confirming to us that you are entitled to use and operate the means of payment being used. If We discover that you are not entitled to use the method of payment, then We shall be entitled to cancel the order immediately, without notice and without compensation to you.
- Any invoices issued will be in electronic format.
Delivery
- To allow for the normal delays from processing to dispatch, shipment from the factory will normally take place within 14/21 days of acceptance of order. An email will be sent to you 24 hours before shipment.
- If we anticipate any delay in shipment, we shall endeavour to notify you as soon as possible. If We cannot ship the goods to you within a further 14 days from the original date of shipment, then either We shall cancel the order and return all monies paid by you to you or you shall have the option of either (i) accepting a later shipment date if We are able to offer one or (ii) to cancel the Order and accepting a full repayment of all payments made by you to us for the Goods that we are unable to ship to you.
- We shall use our reasonable endeavours to meet any date stated for shipment. In any event time of shipment shall not be of the essence and We shall not be liable for any losses, costs, damages or expenses incurred by you or anyone else arising directly or indirectly out of any failure to meet any estimated shipment date.
- Delivery of the Goods shall be made to the address specified in the order and you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
- Where the Order if for more than one item, We shall be entitled to ship the Goods in instalments.
- Title and risk in the Goods shall pass to you upon shipment of the Goods.
- If delivery of the Goods is not accepted within 14 days and the Goods are returned to us, then We shall retain the monies paid and charge you for any further charges and any further costs for delivery and/or return delivery costs.
- Please note deliveries may be delayed due to COVID19
INTELLECTUAL PROPERTY RIGHTS
- We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
- You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
- If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Errors and Warranty
- Please note that whilst every effort is made to ensure that all the Goods sold through this Website correspond to their description, colours, sizes and measurements are approximate only. Variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website including screen settings and ambient lighting, may mean that the colours, fabrics and designs of the Goods displayed on the Website and the Goods delivered to you may differ in appearance in minor respects. This will not entitle you to cancel the contract.
- If, prior to shipment to you, We discover an error in relation to the goods, we will inform you so that you can either (i) confirm your order subject to the corrected description, price or delivery charge, or (ii) cancel your order and receive a full refund of all monies paid to us.
- If we are unable to contact you or do not receive your instructions within ten (10) working days, after the expected date of shipment, our contract with you will be cancelled in full and we shall refund to you the monies paid to us.
- If you make a mistake, then you may contact us and correct the same prior to the acceptance by us of your order. Once an order has been accepted by us, it will be too late to make any corrections.
Limitation of Liability
- Except as may be implied by law where you are buying as a Consumer and not in the course of your business, in the event of any breach of these Terms and Conditions by us, your remedies for any breach of contract, negligence or other cause of action shall be limited to damages which shall in no circumstances individually or in total exceed the Price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
- Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
- If you are a consumer, your statutory rights are no affected.
- If you are a business customer, unless expressly accepted in writing (including email) we do not give any implied warranties or representations for the fitness of goods for business purposes or that they are fit for a particular purpose and do not accept any liability in respect thereof.
- We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our control and we shall be entitled to a reasonable extension of our obligations.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
- We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
VIRUSES, HACKING AND OTHER OFFENCES
- You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
- By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
- We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
- Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
JURISDICTION AND APPLICABLE LAW
- The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
- These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
VARIATIONS
Waiver
- Any waiver by us (whether express or implied) in enforcing any of our rights under this contract shall not prejudice our rights to do so in the future.
Severance
- If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Governing law and jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
YOUR CONCERNS
- If you have any concerns about material which appears on our site, please contact customerservice@grenfell.com
- Please note there may be additional delay in responding to customer service queries due to the global pandemic of COVID19
Registered Office Address
- 12 Rigg Approach, London, E10 7QN
Thank you for visiting our site
TERMS & CONDITIONS
Terms of Website
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please retrain from using our site.
Definition
We/Us Grenfell Retail Limited
You You, the buyer.
GoodsMeans the Goods ordered by you.
Contract The Contract between us and which incorporates these Terms & Conditions.
Order The electronic form completed by you for the purchase of the goods
Shipment When the Goods are collected from us for delivery to You
1. Contract
- All orders for Goods shall be an offer by the You to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by us. We may choose not to accept an order for any reason.
- These Terms and Conditions contain the whole Contract. Other than implied by Law, no other Terms or Conditions and no representations, implied or express, shall have any effect.
- We reserve the right to modify, alter or otherwise update these terms and conditions and the content of our web pages (including details of prices, products, services and offers) at any time
- You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones
- Where more than one item is purchased, We shall be entitled to accept part and refuse part of the Order in our absolute discretion.
ACCESSING OUR SITE
- Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
- The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
- We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law; we exclude all liability for loss or damages direct or indirect arising from use of this site.
Price and Payment
- All prices of Goods on this Website are stated in various currencies dependant on your current region and are the price for the Goods only. They include any VAT and delivery costs will be added in the Checkout Area.
- We endeavour to ensure that all pricing information on this Website is correct. Occasionally, however, an error may occur and Goods may be mispriced. If the Good’s correct price is lower than the price stated on this Website, subject to our right to refuse an order, We will charge the lower amount and make and send You the Goods. If the Good’s correct price is higher than the price stated on this Website, then we will either refuse the order or contact You and ask You whether you wish to proceed with the order at the correct price or cancel your order. We will not be obliged to supply Products at an incorrect price.
- We may vary the prices of Goods listed on the Website at any time and without any notice but such changes will not apply to Goods in respect of which We have accepted an order.
- Payment for the Goods, for VAT and Delivery must be made in full before Acceptance of the Order.
- Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. These charges have to paid prior or at delivery of your Goods. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined.
- By making payment, you are confirming to us that you are entitled to use and operate the means of payment being used. If We discover that you are not entitled to use the method of payment, then We shall be entitled to cancel the order immediately, without notice and without compensation to you.
- Any invoices issued will be in electronic format.
Delivery
- To allow for the normal delays from processing to dispatch, shipment from the factory will normally take place within 14/21 days of acceptance of order. An email will be sent to you 24 hours before shipment.
- If we anticipate any delay in shipment, we shall endeavour to notify you as soon as possible. If We cannot ship the goods to you within a further 14 days from the original date of shipment, then either We shall cancel the order and return all monies paid by you to you or you shall have the option of either (i) accepting a later shipment date if We are able to offer one or (ii) to cancel the Order and accepting a full repayment of all payments made by you to us for the Goods that we are unable to ship to you.
- We shall use our reasonable endeavours to meet any date stated for shipment. In any event time of shipment shall not be of the essence and We shall not be liable for any losses, costs, damages or expenses incurred by you or anyone else arising directly or indirectly out of any failure to meet any estimated shipment date.
- Delivery of the Goods shall be made to the address specified in the order and you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
- Where the Order if for more than one item, We shall be entitled to ship the Goods in instalments.
- Title and risk in the Goods shall pass to you upon shipment of the Goods.
- If delivery of the Goods is not accepted within 14 days and the Goods are returned to us, then We shall retain the monies paid and charge you for any further charges and any further costs for delivery and/or return delivery costs.
- Please note deliveries may be delayed due to COVID19
INTELLECTUAL PROPERTY RIGHTS
- We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
- You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
- If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Errors and Warranty
- Please note that whilst every effort is made to ensure that all the Goods sold through this Website correspond to their description, colours, sizes and measurements are approximate only. Variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website including screen settings and ambient lighting, may mean that the colours, fabrics and designs of the Goods displayed on the Website and the Goods delivered to you may differ in appearance in minor respects. This will not entitle you to cancel the contract.
- If, prior to shipment to you, We discover an error in relation to the goods, we will inform you so that you can either (i) confirm your order subject to the corrected description, price or delivery charge, or (ii) cancel your order and receive a full refund of all monies paid to us.
- If we are unable to contact you or do not receive your instructions within ten (10) working days, after the expected date of shipment, our contract with you will be cancelled in full and we shall refund to you the monies paid to us.
- If you make a mistake, then you may contact us and correct the same prior to the acceptance by us of your order. Once an order has been accepted by us, it will be too late to make any corrections.
Limitation of Liability
- Except as may be implied by law where you are buying as a Consumer and not in the course of your business, in the event of any breach of these Terms and Conditions by us, your remedies for any breach of contract, negligence or other cause of action shall be limited to damages which shall in no circumstances individually or in total exceed the Price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
- Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
- If you are a consumer, your statutory rights are no affected.
- If you are a business customer, unless expressly accepted in writing (including email) we do not give any implied warranties or representations for the fitness of goods for business purposes or that they are fit for a particular purpose and do not accept any liability in respect thereof.
- We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our control and we shall be entitled to a reasonable extension of our obligations.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
- We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
VIRUSES, HACKING AND OTHER OFFENCES
- You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
- By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
- We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
- Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
JURISDICTION AND APPLICABLE LAW
- The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
- These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
VARIATIONS
Waiver
- Any waiver by us (whether express or implied) in enforcing any of our rights under this contract shall not prejudice our rights to do so in the future.
Severance
- If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
Governing law and jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
YOUR CONCERNS
- If you have any concerns about material which appears on our site, please contact customerservice@grenfell.com
- Please note there may be additional delay in responding to customer service queries due to the global pandemic of COVID19
Registered Office Address
- 12 Rigg Approach, London, E10 7QN
Thank you for visiting our site
Privacy Policy
This privacy policy is for this website [http://grenfell.com] and served by [Grenfell Retail Limited] and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website's to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it's server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it's external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or it's owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and it's owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or it's owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it's owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it's owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and it's owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it's owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and it's owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url's [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened url's published on social media platforms by this website and it's owners. Despite the best efforts to ensure only genuine url's are published many social media platforms are prone to spam and hacking and therefore this website and it's owners cannot be held liable for any damages or implications caused by visiting any shortened links.