We offer a full refund or exchange on items bought from our site. You can return items which have been ordered from us if they are not satisfactory, do not correspond with their description or which it fails to comply with any other subsection set out in the Sale of Goods Act 1979.


Items must be returned / exchanged within 14 days of receipt of goods in their original, unworn, unused and unwashed condition with all swing tags still attached and hangers enclosed. After this period we refuse the right to accept a refund or exchange, this does not affect your statutory rights.


If you would like to return an item for a refund or an exchange please email us at orders@grenfell.com quoting your order number. If you are based outside of the EU, you will need to request a commercial invoice for return of the item to our warehouse. All items must be sent recorded delivery or by recorded courier to ensure goods do not get misplaced whilst in transit. All goods must be insured during transit for return as they remain your responsibility until we receive receipt of goods. We will refund or exchange all goods within 14 days after receiving them, excluding delivery charges. 


Any items which have been specifically altered or amended to your specification cannot be refunded or exchanged.
This is a statement of policy only and may be changed at any time; this does not affect your statutory rights.